Frequently asked questions
Frequently asked questions about VirtualFleetHub. Can't find what you're looking for? Contact our support team.
Customer FAQs
Do customers need to install an app on their phone to obtain a quote and/or book service?
How will VirtualFleethub use my data?
If a Driver does not show up when the app says that should, who should I contact?
Will the Driver bring my delivery inside my residence?
Am I required to assist the Driver load and unload my item(s)?
Do I need to upload photos of my items?
How are payments processed and is my information secure?
Am I allowed to tip my VirtualFleethub Driver?
I live in an apartment building, where will the Driver drop my delivery?
Driver FAQs
Can I log into my vfh Driver app when I’m not driving?
What smartphone permissions do I need to grant the Driver app so that it works properly?
How do I delete my Virtual Fleet Hub Driver account?
What if I show up with a vehicle not registered with Virtual Fleet Hub?
I can't access or use my Virtual Fleet Hub driver account, why?
How will Virtual Fleet Hub use my data?
How can I find my current and historical trip details?
When can I expect to receive payment of earnings for my completed deliveries?
Who is responsible for paying my income tax?
I am locked out of my Drver account after trying to login with the wrong password several times?
I forgot my password, how do I get back in?
What type of insurance do i need to be a Delivery Service Provider?
How much weight am I expected to be able to lift as a Delivery service provider?
What happens if I am unable to lift or load cargo for the Customer?
What equipment/tools are Drivers requried to have?
If I am involved in an accident or fender-bender in the process of completing a delivery, what should I do?
What documents are required to be a VirtualFleethub Hauler?
Will the Virtual Fleet Hub app show me the route to my destination, or should I be using another GPS app?
If I arrive at the destination address and no one is there, what should I do?